Manufacturer warranty
Full product warranty
We stand behind our products with international global support, so whether you have any product-related questions or need warranty assistance, you can contact us with confidence.
Product replacement
We will replace your product free of charge if you experience a problem with any of our products within the lifetime indicated on the packaging.
Full product support
Downloadable documents
We include downloadable documents with our products, so if you lose your user manual or need more information about our products, it’s no problem.
Technical support
Many of our products come with a user manual, which includes information on installation and commissioning, and demonstration videos are available by visiting the product page.
Product data
We provide all information for our products, from technical parameters to energy consumption and IES files.
Prroduct pictures
We provide product images for our products in accordance with strict rules, so that our partners can sell our brand through their webshops.
Full product exchange programme
We will replace your product free of charge if you experience a problem with any of our products within the lifetime stated on the packaging, regardless of where you bought it and from whom, even without packaging and without a receipt.
Step 1
The product has failed within the lifetime indicated on the box.
Step 2
Contact us!
Step 3
We’ll exchange the product for another one!
Step 4
Use the new product.
Step 1
The product has failed within the lifetime indicated on the box.
Step 2
Contact us!
Step 3
We’ll exchange the product for another one!
Step 4
Use the new product.
Step 1
The product has failed within the lifetime indicated on the box.
Step 2
Contact us!
Step 3
We’ll exchange the product for another one!
Step 4
Use the new product.
Are you stuck? We can help!
Technical help for easy set-up
Many of our products come with an instruction manual, which includes information on installation and commissioning, and demonstration videos are available by visiting the product pages.